Course Description

Don’t know your PIP from your ESA?  Confused about what Universal Credit is and who can claim it when?  This course can help you pick your way through the minefield and help you support others to do the same. 

This course is for people with little knowledge of the benefits system and those who need refresher training. It provides an overview of the current benefits and tax credits system and the way it is changing, including the introduction of Universal Credit.  It will give participants a better understanding of:

  • the financial help that is currently available to people in a wide range of circumstances;
  • the impact of recent and future changes to the benefit and tax credit system which will have a significant impact on all benefit claimants.

Course Aims & Objectives

The course will enable participants to:

  • identify key conditions of entitlement to a range of individual benefits for people in different circumstances;
  • understand the basics of ‘means-testing’ and how disability related benefits may increase entitlement;
  • identify and access resources for identifying entitlement and making referrals.

About Your Tutor

Vincent has worked for the Citizens Advice service in Devon since 1985.  As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation.  He has been a benefits caseworker throughout his working life, having taken cases up to the Upper Tribunal level.  He continues to work as a benefits caseworker, providing advice and assistance to families with children with disabilities and to young people with disabilities.  He also provides benefits advice as part of the Devon Advice Service for Working Age Carers and is the Chief Officer at Citizens Advice Teignbridge. 

Special requirements

Please let Support Services know if there is anything that would affect your learning and if there is anything we can do to enable you to fully participate in our courses and we will do our best to accommodate you.

Call Support Services on 01392 248919 or email: [email protected] 

Cancellation Policy

In the event that this course does not reach the minimum required number to proceed we will contact you and offer a credit against the next available course, the option to book an alternative course or a refund.

By proceeding with this booking you are agreeing to this cancellation policy.

Two ways to book


i) Complete the booking form and email it to [email protected] Download your booking form here 

ii) Book and pay for your course by selecting your ticket(s) below and following the online booking process.


i) Complete the booking form and email it to [email protected] Download the booking form here 

ii) Your order will be acknowledged and your place will be confirmed once payment has been received. 

For any enquiries regarding booking and payment please contact our Training Administrator on 01392 248919 

Become a member of Devon Communities Together to take advantage of our heavily discounted training rates and click here for other benefits. 

Book a place

Ticket Quantity Price

DCT Members, Devon Citizens Advice Staff & Volunteers

Decrease Increase £50.00

Voluntary/Community Organisations & Town/Parish Councils

Decrease Increase £70.00

Statutory & Private Sector Organisations, including Principal Local Authorities

Decrease Increase £95.00