If you are interested in our next available course please email [email protected] 

Course Description

This half day session, delivered by Helen Smith from Living Options, is designed to assist service providers to gain an understanding of the impact inaccessible information and environments have on people across the range of disability.

The session includes practical fun exercises, small group / open group discussion and ample opportunity to share knowledge, experiences and ask questions in a relaxed informal atmosphere to aid the learning and ensure delegates enjoy the training experience. In addition, the course also provides low cost / no cost tips and solutions that meet the reasonable adjustments recommendations in the Equality Act 2010.    


  • To generally raise disability awareness
  • To demonstrate best practice communication
  • To offer tips and examples of how to offer an inclusive service
  • To highlight gaps in individuals knowledge and fill them
  • To assist the service to meet Equality Act reasonable adjustments


  • By the end of the session delegates will:

    • Have gained many tips on how to better communicate face to face with disabled people
    • Have experienced some of the different ways people with disability access information
    • Have greater understanding of how bad practice can impact on individuals management of their disability
    • Have at least 3 examples of how attitude and inaccessible environments can exclude people with disabilities and their solutions
    • Have highlighted gaps in knowledge and addressed issues and concerns
  • In addition

    Each delegate will receive an attendance certificate and useful take-away resource pack of best practice guidance, tips and information for reference

About your tutor

Helen Smith is an accredited trainer with more than 15 years experience of designing and delivering disability equality related training sessions across all three sectors.

She has also worked with and for people with disabilities during that period and gained a great understanding of the barriers and issues people face across the range of disability.

In addition, Helen herself has an acquired disability and can therefore not only share her lived experience of disability but can empathise with non-disabled people’s concerns and issues.

Her training style is to provide fun practical-exercise based learning in a relaxed environment.

Special requirements

Please let Living Options know if there is anything that would affect your learning and if there is anything we can do to enable you to fully participate in our courses and we will do our best to accommodate you.

Call Living Options on 01392 459 222  or email [email protected] 

Cancellation Policy

In the event that this course does not reach the minimum required number to proceed we will contact you and offer a credit against the next available course, the option to book an alternative course or a refund.

By proceeding with this booking you are agreeing to this cancellation policy.

Two ways to book


i) Complete the booking form and email it to [email protected] Download your booking form here 

ii) Book and pay for your course by selecting your ticket(s) below and following the online booking process.


i) Complete the booking form and email it to [email protected] Download the booking form here 

ii) Your order will be acknowledged and your place will be confirmed once payment has been received. 

For any enquiries regarding booking and payment please contact our Training Administrator on 01392 248919 

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