We are planning to run this course during our new year programme, launching in January 2017 - date to be confirmed.

If you are interested please email [email protected] and we will make sure you are first to know when the date is set> 

Course Description

Personal Safety can be defined as ‘An individual’s ability to go about their everyday life free from the threat or fear of psychological, emotional or physical harm from others. This course is intended to assist Lone Workers in finding practical ways to reduce risks to their personal safety and manage difficult situations.


To raise awareness of what Personal Safety is and what constitute a risk to Personal Safety focusing on the workplace. To enable participants to analyse personal safety risks and develop a personal safety strategy and to consider signs of aggression and ‘what if strategies’


  • By the end of the day participants will be able to:   

    • Show an understanding of what Personal Safety means in all environments
    • Define what can constitute violence or aggression
    • List potential causes of Personal Safety Risks in their working environment
    • Explain the use of a P.E.T. analysis and Dynamic risk assessment in assessing personal safety risks
    • List in order of priority the person, environment and task related personal safety risks in their job.
    • Understand the need to P.L.A.N. ahead to avoid risk.
    • Be aware of planning that can enhance personal safety when:
    1. driving, b) walking, c) working in other peoples homes,
    • Understand ‘Time - Choice’ model of personal safety
    • Develop a strategy that could help you get away

About your tutor

Angela O’Brien has worked in the area of Welfare Rights and Community Care Law for over 25 years. Her career includes 19 years with the Citizens Advice Service for 15 of those years she worked for Citizens Advice (National Service) in Devon Welfare Rights Unit, which closed in 2015. Angela was the co-ordinator of the Working Age Carer’s Project in Devon and Process Manager for Devon County Council Finance and Benefits Team, she also assisted in writing and editing the Citizens Advice information system on the Care Act and was a consultant to the Department of Health on there Care Act Impact Report.Angela became a Suzy Lamplugh Trust accredited Lone Worker Personnel Safety Awareness trainer in 2009 and has provided training on Loneworker Personnel Safety for Devon County Council and Citizens Advice Bureau staff.

Special requirements

Please let Support Services know if there is anything that would affect your learning and if there is anything we can do to enable you to fully participate in our courses and we will do our best to accommodate you.

Call Support Services on 01392 248919 or email [email protected] 

Cancellation Policy

In the event that this course does not reach the minimum required number to proceed we will contact you and offer a credit against the next available course, the option to book an alternative course or a refund.

By proceeding with this booking you are agreeing to this cancellation policy.

Two ways to book


i) Complete the booking form and email it to [email protected] Download your booking form here 

ii) Book and pay for your course by selecting your ticket(s) below and following the online booking process.


i) Complete the booking form and email it to [email protected] Download the booking form here 

ii) Your order will be acknowledged and your place will be confirmed once payment has been received. 

For any enquiries regarding booking and payment please contact our Training Administrator on 01392 248919 

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Ticket Quantity Price

DCT Member

Decrease Increase £70.00

Voluntary Sector

Decrease Increase £90.00


Decrease Increase £170.00