Course Description

Many people could get this if only they claimed and many miss out when they do claim.  With around 80% of appeals being successful when supported by advisers, it must be worth coming and finding out how to make sure it’s not No Payment’ for the people with disabilities that you support.   

This course is designed to provide participants with information on the basic conditions of entitlement to Personal Independence Payment (PIP), to enable advisers to identify entitlement and assist with claims and with challenging decisions.

Course Aims & Objectives

This course will enable participants to:

  • Describe the claims and assessment process
  • Identify who is eligible for PIP
  • Describe the key differences between PIP & DLA
  • Explain potential entitlement at appropriate levels, including the possibility of choosing to claim PIP rather than DLA
  • Assist with challenging decisions
  • Describe the impact the receipt of PIP has on other benefits.

About Your Tutor

Vincent has worked for the Citizens Advice service in Devon since 1985.  As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation.  He has been a benefits caseworker throughout his working life, having taken cases up to the Upper Tribunal level.  He continues to work as a benefits caseworker, providing advice and assistance to families with children with disabilities and to young people with disabilities.  He also provides benefits advice as part of the Devon Advice Service for Working Age Carers and is the Chief Officer at Citizens Advice Teignbridge.

Special requirements

Please let Support Services know if there is anything that would affect your learning and if there is anything we can do to enable you to fully participate in our courses and we will do our best to accommodate you.

Call Support Services on 01392 248919 or email: [email protected] 

Cancellation Policy

In the event that this course does not reach the minimum required number to proceed we will contact you and offer a credit against the next available course, the option to book an alternative course or a refund.

By proceeding with this booking you are agreeing to this cancellation policy.

Two ways to book


i) Complete the booking form and email it to [email protected] Download your booking form here 

ii) Book and pay for your course by selecting your ticket(s) below and following the online booking process.


i) Complete the booking form and email it to [email protected] Download the booking form here 

ii) Your order will be acknowledged and your place will be confirmed once payment has been received. 

For any enquiries regarding booking and payment please contact our Training Administrator on 01392 248919 

Become a member of Devon Communities Together to take advantage of our heavily discounted training rates and click here for other benefits. 

Book a place

Ticket Quantity Price

DCT Members, Devon Citizens Advice Staff & Volunteers

Decrease Increase £50.00

Voluntary/Community Organisations & Town/Parish Councils

Decrease Increase £70.00

Statutory & Private Sector Organisations, including Principal Local Authorities

Decrease Increase £95.00