Course Description

Is it actually Universal? No. When is it coming in? Depends where you live. How many people will be affected? About 7 to 12 million. Come and find out more, so that you can support people to negotiate the changes and make sure they get what they’re entitled to. 

Universal Credit (UC) is in the process of being rolled out in Devon this year. It will replace six separate benefits with one single monthly payment and will affect thousands of people on a low income, whether unemployed or in work, including more than a quarter of all families.

This course is for all organisations that want a better understanding of the impact of the roll out of UC in Devon and recent changes. It will help participants identify ways of supporting people who need to claim the new benefit.

Course Aims & Objectives

The course will enable participants to:

  • understand the key features of UC;
  • understand the arrangements for transfer to UC within Devon;
  • identify potential entitlement, for clients in a range of circumstances;
  • understand the process for claiming and being paid UC ;
  • use a client centred approach to explore the issues and options for a client;
  • identify people who will be vulnerable and will need additional support.

About Your Tutor

Vincent Willson

Vincent has worked for the Citizens Advice service in Devon since 1985.  As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation.  He has been a benefits caseworker throughout his working life, having taken cases up to the Upper Tribunal level.  He continues to work as a benefits caseworker, providing advice and assistance to families with children with disabilities and to young people with disabilities.  He also provides benefits advice as part of the Devon Advice Service for Working Age Carers and is the Chief Officer at Citizens Advice Teignbridge.

Special requirements

Please let Support Services know if there is anything that would affect your learning and if there is anything we can do to enable you to fully participate in our courses and we will do our best to accommodate you.

Call Support Services on 01392 248919 or email: [email protected] 

Cancellation Policy

In the event that this course does not reach the minimum required number to proceed we will contact you and offer a credit against the next available course, the option to book an alternative course or a refund.

By proceeding with this booking you are agreeing to this cancellation policy.

Two ways to book


i) Complete the booking form and email it to [email protected] Download your booking form here 

ii) Book and pay for your course by selecting your ticket(s) below and following the online booking process.


i) Complete the booking form and email it to [email protected] Download the booking form here 

ii) Your order will be acknowledged and your place will be confirmed once payment has been received. 

For any enquiries regarding booking and payment please contact our Training Administrator on 01392 248919 

Become a member of Devon Communities Together to take advantage of our heavily discounted training rates and click here for other benefits. 

Book a place

Ticket Quantity Price

DCT Members, Devon Citizens Advice Staff & Volunteers

Decrease Increase £50.00

Voluntary/Community Organisations & Town/Parish Council

Decrease Increase £70.00

Statutory & Private Sector Org. inc. Principal L.A.

Decrease Increase £95.00