Please read on for details about both positions available:

#1 Business and Admin Apprentice

Are you passionate about Devon and looking for a fantastic opportunity to work in an independent charity with over 50 years’ experience of community development work, we help communities help themselves and are involved in a broad range of projects around the county.

This role is for an enthusiastic individual who will assist the team to ensure we deliver the best customer service and communicate with our customers through clear, contemporary, attractive and engaging use of all media and to market our services and provide information about the opportunities we offer to the communities, stakeholders and people of Devon.

Principle Duties and Responsibilities:

Facilities Support

  • Ensure customers, caterers, volunteers and suppliers needs are met in relation to the lettings activities of the organisation.
  • Ensure rooms are well presented and customers service level exceeds expectation.

Premises support

  • Help with ICT problems and refer as required
  • Keep office storage areas tidy
  • Assist in Administrative tasks throughout the office

Customer Service Support

  • Deal with telephone, written and email enquiries from customers and colleagues in line with organisational standards.
  • Manage Devon Communities Together’s general email service, ensuring all queries are processed within agreed timescales.
  • Assist with harvesting of contacts and database cleansing using current CRM system Keeping our distribution lists up to date to facilitate mass mailings etc. ensuring strict compliance with data protection legislation
  • Attend and take part in team meetings 
  • Data input, data extraction, photocopying, faxing, filing and typing duties

Other duties:

  • To be a flexible and supportive member of the team
  • To prepare for and attend assessment meetings and participate in relevant training events as required by the organisation
  • Throughout the training period the post holder will be expected to complete all educational and training requirements
  • To sign a learning contract with the training provider and adhere to the agreement
  • Carry out any other duties as reasonably requested by the Directors, Managers or other colleagues.
  • Ensure that equal opportunities and an anti-discrimination approach are incorporated into all aspects of the post-holder’s work.

Entry requirements

Minimum of 4 GSCE’s grade A* - C (9-4) or equivalent. Competent user of computer software packages in particular Microsoft Office packages. Must meet minimum requirements of training provider for access to NVQ and apprenticeship programme

Skills Required 

Experience

  • A track record of high levels of attendance and punctuality.

Practical Skills

  • Competent to process basic clerical tasks accurately following instructions.
  • Good interpersonal and communication skills.
  • Ability to deliver tasks and work to deadlines.
  • Confidence and ability to establish effective working relationships

Personal Qualities

Personal Attributes

  • Demonstrates a consistent friendly, open and welcoming approach
  • Ability to work independently and within collaborative teams
  • Have a flexible, adaptable and willing to learn attitude
  • Good knowledge of change management

Qualification taken

Level 2 Business Administration apprenticeship with one day a week college training and on the job assessments and observations.

NVQ in Business Administration

Level 2 Certificate in Principles of Business and Administration

Employee Rights and Responsibilities - embedded within L2 Certificate in Principles of Business & Administration

Functional Skills in Maths/English/IT if applicable

What Next?

We are a very small organisation and the potential for a permanent position is extremely small. The main purpose for us is to give a candidate the opportunity to train and gain experience in the workplace

Click here to apply

#2 Business, Admin and Marketing Apprentice

Are you passionate about Devon and looking for a fantastic opportunity to work in an independent charity with over 50 years’ experience of community development work, we help communities help themselves and are involved in a broad range of projects around the county.

This role is for an enthusiastic individual who will assist the team to ensure we deliver the best customer service and communicate with our customers through clear, contemporary, attractive and engaging use of all media and to market our services and provide information about the opportunities we offer to the communities, stakeholders and people of Devon.

Principle Duties and Responsibilities:

  • To assist on the delivery and further development of the Marketing and Communications Strategy
  • To assist with the maintenance of marketing through website, including the Training Hub, news and project updates.
  • Build on our use of social media; Twitter, Facebook, LinkedIn and other popular social media sites
  • To assist with the design of marketing and promotional materials such as leaflets, posters, flyers in line with our branding guidelines.
  • Assist in the writing and distributing of all our publications.
  • Attend and compile minutes for the Enterprise, Marketing and Communications Committee
  • Support with preparation and attendance of external promotional events
  • To assist with the maintenance of the Google awards account.
  • To assist with the administration of the marketing department

Other duties:

  • To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner
  • To meet and greet visitors as required.
  • To be a flexible and supportive member of the team
  • Attend and take part in team meetings 
  • Take and produce minutes of meetings as required
  • Data input, data extraction, photocopying, faxing, filing and typing duties
  • To deal with internal and external post and emails on a day to day basis
  • To prepare for and attend assessment meetings and participate in relevant training events as required by the organization
  • Throughout the training period the post holder will be expected to complete all educational and training requirements
  • To sign a learning contract with the training provider and adhere to the agreement
  • Carry out any other duties as reasonably requested by the Head of Business Opportunities, Senior Management Team or other colleagues.

Ensure that equal opportunities and an anti-discrimination approach are incorporated into all aspects of the post-holder’s work.

Entry requirements

Minimum of 4 GSCE’s or equivalent (this must include A* – C (9-4) in Maths and English Language or equivalent). Competent user of computer software packages in particular Microsoft Office packages. Must meet minimum requirements of training provider for access to NVQ and apprenticeship programme.

Skills Required

Experience

  • A track record of high levels of attendance and punctuality

Practical Skills

  • Competent to process basic clerical tasks accurately following instructions.
  • Good interpersonal and communication skills.
  • Ability to deliver tasks and work to deadlines.
  • Confidence and ability to establish effective working relationships

Personal Qualities

Personal Attributes

  • Demonstrates a consistent friendly, open and welcoming approach
  • Ability to work independently and within collaborative teams
  • Have a flexible, adaptable and willing to learn attitude
  • Good knowledge of change management

Qualifications taken

Level 2 Business Administration apprenticeship with one day a week college training and on the job assessments and observations.

NVQ in Business Administration

Level 2 Certificate in Principles of Business and Administration

Employee Rights and Responsibilities - embedded within L2 Certificate in Principles of Business & Administration

Functional Skills in Maths/English/IT if applicable

What Next?

We are a very small organisation and the potential for a permanent position is extremely small. The main purpose for us is to give a candidate the opportunity to train and gain experience in the workplace.

Click here to apply