Citizens Advice Devon: Universal Credit (2 half days)

Course Category: Voluntary Sector and Governance, Benefits and Money Advice

Please note, this is an online course which will be held using Zoom software. 


Members of Devon Communities Together: £65.27

Charities, Community Groups, Local Councils: £86.20

Private Sector & Statutory Local Authorities: £119.17


This course is designed to provide participants with an understanding of the basic conditions of entitlement to Universal Credit (UC) and how it is calculated and administered, to enable advisers to assist with and advise on claims.


This course will enable participants to:

  • Explain the basic conditions of entitlement.
  • Outline the claims and administration procedures.
  • Calculate entitlement.
  • Explain migration, transitional protection, conditionality and sanctions, disputes, and appeal rights.


Vincent has worked for the Citizens Advice service in Devon since 1985. As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation. He has been a benefits caseworker for most of his working life, having taken cases to the Upper Tribunal level. He has been providing benefits training for Citizens Advice Devon since 2017. He is the Chief Officer at Citizens Advice Teignbridge.

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