Our Energy Outreach project supports people in rural and coastal communities across Devon to reduce their energy usage, manage their bills and be aware of the financial support they may be entitled to.
Between Septemeber and December 2025 we supported 118 people with advice. Below are some examples of the people we met and the impact we created:
switching provider - sid valley foodbank
We visited Sid Valley Foodbank to offer uor energy advice to people making use of this community facility. One person we met there was unhappy with their current utility provider and, as they were thinking about purchasing an electric vehicle, they wanted advice who would be the best provider.
After speaking with the individual we ascertain their needs, it became clear that tariffs for electric vehicles with their current provider were not competitive. We showed her alternative providers and spoke about the positives and negatives when making a switch to another provider. As we were speaking, her friend remarked how good their current provider is, so we were able to inform them about the financial incentive for recommending a friend.
The two friends were happy to be rewarded for joining and sharing the introduction incentive of £100. The initial customer is very happy with the advice and guidance provided and will now have a provider who can facilitate the charging of an electric vehicle at a competitive rate.
seaton warm hub
We attended the East Devon District Council warm hub in Seaton to deliver an energy advice and guidance session. We were invited by the Community Housing Team's Jamie Claydon. She wanted the residents she works with to have access to advice and guidance, as many individuals are described as 'hard to reach'.
We sat with the group and chatted about energy efficiency in the home and the group was very engaged with the subject. We spoke with one individual who was experiencing problems with her boiler, as it wasn't working and she was concerned about the colder weather. Unfortuantely, she had previously had a very negative experience with an unscrupulous tradesperson, leaving the customer feeling vulnerable to being exploited again. After reassuring the individual that we could help with no charge, we referred the customer to our partner organisation Exeter Community Energy (ECOE), which has visited her home. She is due to have a new boiler fitted in February 2026, through the LEAP boiler scheme.
She was very relieved and grateful for risk-free advice and expressed deep gratitude for the support.
"I'm pleased with the service and your assistance...We wouldn't have got this free service a few ago."
