Listening Ear Service Pilot - Privacy Notice

The Listening Ear Project collects personal data for the purposes of monitoring and evaluating this pilot project. Selected data may be shared with Devon County Council who fund this service, and who issue the following privacy notice.

Devon County Council (DCC) is collecting and or processing your personal data as a Data Controller under Data Protection Legislation and our ICO registration number is Z6475582.  This privacy notice concerns the processing of personal data that takes place by Devon County Council and Community Council of Devon (trading as Devon Communities Together).

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

We will notify you of any changes to this privacy notice

This privacy notice was last updated 03/12/2020. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation.  Any queries relating to this privacy notice please contact the Data Protection Officer.

What information are we processing?

We may collect, store or otherwise process information about you which may include:

  • Client names,
  • Business Names
  • Contact details i.e. email address and telephone number

We will not record or store any personal information or anecdotes disclosed by clients of the Listening Ear programme, other than those identification details listed above.

Purpose of collecting or processing your personal data                                    

DCC may need to collect or otherwise process your personal data so that we can;

  • Deliver the Listening Ear Programme to clients.
  • Offer support and signposting to clients of the Listening Ear programme.
  • Fulfil requirements for safeguarding of individuals, in particular where there may be reason to believe they may come to harm or cause harm to others.

The legal basis for us collecting your personal data

Where we are collecting personal data about you for the provision of one of the purposes outlined in this privacy notice, we rely upon [select one or more of the following]

[Article 6(1)(a) – consent]

[Article 6(1)(c) – processing that is necessary for DCC to fulfil a statutory obligation

[Article 6(1)(d) – processing which is necessary to prevent someone from suffering harm]

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties.

Recipients or categories of recipients that we may share your personal data with

When processing your personal data, it may be necessary for us to share personal data with third-party organisations such as;

  • Contracted Programme Evaluators, for the purposes of gathering feedback from you regarding your experiences of the listening ear programme.

If we feel that it is necessary to share your personal data with professionals to ensure you or someone you work with is safeguarded from harm, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 & 2004.  Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

We may also need to share some personal data about you, so that we can support third party organisations to discharge their regulatory requirements.  This includes organisations such as;

  • The data protection regulator (the Information Commissioner’s Office)
  • The Care Quality Commission

We may also share information to enable us to comply with court orders and other legal obligations.  If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

International transfers

There will be no transfer of Data outside of the European Union.

How long will we hold your personal data?

Devon County Council will retain your personal data for the duration of the listening ear pilot, plus an additional 6 months from the pilot end date.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of their personal records held by us, this is called a Subject Access Request (SAR).

Details of how to make a request can be found here.

Further details on your rights under data protection legislation and how to exercise them, are available here.


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane


Automated decisions

The intended processing of personal data, will not make use of technology that will make decisions about any individuals by automated means.