Claim what you are entitled to - An overview of the benefits system (online)

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Course Category: DCT Webinars, Benefits and Money Advice

*Please note, there is an exclusive 10% early bird discount available if you book at least 4 weeks before the course date. The discount will be shown automatically at the Eventbrite checkout. The cost indicated includes the Eventbrite booking fee.

Who should attend this course?

This course, run by Citizens Advice Devon, is designed for people across Devon who work in voluntary sector organisations that provide help to members of the public e.g. foodbanks, caring organisations, community transport as well as; social prescribers, housing providers, local authorities, or anyone who meets people in the course of their work who are struggling to make ends meet.

Introduction and Aim

Many people miss out on financial assistance that is available to them, either because of a lack of knowledge of their rights, or difficulties with the claiming process.  They risk being unable to meet their basic needs and the cost of living crisis (in particular fuel costs and energy price cap) makes it more important than ever that people are able to maximise their income. This online course aims to provide participants with a system that allows them to check potential entitlement for their clients, and by explaining how the system works and where people can find out more.


After attending this course, participants should be able to:

  • Identify key conditions of entitlement to a range of individual benefits for people in different circumstances;
  • Understand the basics of ‘means-testing’ and how disability related benefits may increase entitlement;
  • Identify and access resources for identifying entitlement and making referrals.
  • Provide further assistance in understanding Universal Credit, Personal Independence Pay (PIP), Housing Benefit


About your tutor:

Vincent Wilson - Vincent has worked for the Citizens Advice service in Devon since 1985. As an experienced trainer, he has provided benefits training for many years to voluntary and statutory sector staff, covering all aspects of the benefits system from introductory courses to Tribunal Representation.  He has been a benefits caseworker for most of his working life, having taken cases to the Upper Tribunal level. He has been involved with national Health Education England in the design of an e-learning module on social welfare legal support and money guidance for social prescribers and has provided training locally on the financial support available to people worst affected by the rise in the cost of living. He is Chief Officer at Citizens Advice Teignbridge.

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